Thank you for shopping at onlinedogboutique.com. If you are not satisfied with your purchase, WE ARE HERE TO HELP!! We will carefully take all the necessary steps to try and solve any issues related to your ordered Item at no cost at all to you.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Returns
Our return policy is on all Items except SALE items and will last for 30 days from the date you receive your product. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging and in resell-able condition. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be considered.
To complete your return, we require a receipt or proof of purchase. Please email us at orders@onlinedogboutique.com
Refunds (if applicable)
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on www.onlinedogboutique.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (2-5 weeks not including 2-7 business days processing);
- full or partial refund if the item is not as described;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@onlinedogboutique.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All Sale Items are final!
Exchanges (if applicable)
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
We will replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, please contact us and we shall be happy to do so.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your product back to us unless we authorize you to do so.